Position Summary

We are currently seeking a professional and warm Receptionist to join our team at House of Nature Medical Center. The ideal candidate will serve as the first point of contact for our patients, creating a welcoming and organized atmosphere. This role plays a crucial part in managing patient flow, scheduling, and ensuring a seamless experience for visitors and staff alike.

Key Responsibilities

• Greet and welcome patients and visitors with a professional and friendly demeanor.
• Manage phone calls, emails, and inquiries, providing accurate information about our services.
• Schedule and confirm patient appointments using our booking system to optimize clinic flow.
• Process patient registrations, handle billing, and collect payments.
• Maintain the privacy and confidentiality of patient records at all times.
• Coordinate with medical staff to ensure treatment rooms are ready and schedules are maintained.
• Ensure the reception area remains tidy, stocked, and presentable.

Requirements & Qualifications

• Previous experience as a receptionist or in customer service, preferably in a medical or wellness facility.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Office and experience with appointment booking software.
• Strong organizational skills and the ability to multitask in a busy environment.
• Professional appearance and a positive, patient-oriented attitude.
• Ability to handle sensitive situations with empathy and discretion.

Work Conditions

• Shift-based schedule, may include weekends or evenings.
• Uniform provided.
• Training on clinic software and patient management protocols will be provided.